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How to Replace or Reconnect a Mailbox in Warmy
Introduction
If you need to use a different mailbox in Warmy, you can replace the current one by disconnecting it and connecting a new mailbox.
Warmy does not have a direct Switch or Replace option. When you reconnect a mailbox with a different account, Warmy treats it as a new mailbox, so the new mailbox starts its warm-up from zero.
Important: Disconnecting a mailbox permanently removes its warm-up metrics and email deliverability test data from Warmy. This data cannot be restored.
What Happens When You Replace a Mailbox?
Before replacing your mailbox, keep the following in mind:
• The old mailbox is disconnected from Warmy.
• The new mailbox is connected as a new mailbox.
• The new mailbox's warm-up starts from zero.
• Warm-up metrics from the old mailbox are lost.
• Email deliverability test data from the old mailbox is lost.
• Lost mailbox metrics and deliverability test data cannot be restored.
• If needed, Warmy Support can restore the old warm-up volume for the new mailbox upon request.
Note: If you connect a new mailbox using the same domain, the domain/IP warm-up progress is not actually lost. What is lost is the mailbox-specific metrics and deliverability test data stored in Warmy.
How to Replace a Mailbox
Disconnect the Existing Mailbox
First, disconnect the mailbox you no longer want to use.
1. Go to the Mailboxes tab in your Warmy dashboard.2. Select the mailbox you want to replace.
3. Click Settings.
4. Select Want to disconnect your mailbox?
5. Confirm the disconnection.
Important: Make sure you select the correct mailbox before disconnecting it. Its Warmy metrics and deliverability test data cannot be restored after the mailbox is replaced.
Connect the New Mailbox
After disconnecting the old mailbox, you can connect the new one.
1. Go to the Mailboxes tab.
2. Click + Add Mailbox.
3. Select your mailbox provider, such as Google, Outlook, or SMTP.
4. Follow the on-screen instructions to connect your mailbox.
5. Complete the required authentication.
Once the connection is successful, the new mailbox will appear in the Mailboxes tab.
The new mailbox will start its warm-up from the beginning. Warm-up may take some time to start after the mailbox is connected.
Restore the Previous Warm-Up Volume if Needed
If you replaced a mailbox and want the new mailbox to use the previous warm-up volume, contact Warmy Support.
Our support team can restore the previous warm-up volume for the new mailbox upon request.
Note: Restoring the previous warm-up volume does not restore the old mailbox's metrics or email deliverability test data. Those records cannot be recovered.
Replacing a Mailbox in Bulk
Mailbox replacement cannot be performed in bulk directly from your Warmy account.
If you need to disconnect multiple mailboxes, contact the Warmy Support team. Our team can help with bulk mailbox disconnections.
Expected Result
After completing the replacement:
• The old mailbox is disconnected.
• The new mailbox is connected to Warmy.
• The new mailbox starts its warm-up from zero.
• The old mailbox's Warmy metrics and deliverability test data are no longer available.
• If the new mailbox uses the same domain, the underlying domain/IP warm-up progress is not actually lost.
• Warmy Support can restore the previous warm-up volume for the new mailbox if requested.
• This means that replacing a mailbox is effectively a disconnect-and-connect process, rather than a direct mailbox switch.