---
title: Your Account Access Is Limited - Why?
description: Understanding Why Your Access Is Blocked
---

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# Your Account Access Is Limited - Why?

## Understand why your Warmy account access may be blocked and how to unlock it quickly.

![](https://support.warmy.io/hs-fs/hubfs/cover4-png.png?width=670&height=447&name=cover4-png.png)

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---

### **Why Your Account Access Is Limited (and How to Fix It)**

You may find your account access restricted with such a message

#### ![901shots\_so](https://support.warmy.io/hs-fs/hubfs/901shots_so.jpeg?width=670&height=503&name=901shots_so.jpeg)

Your account may be blocked if:  
• Payment failed 💳 (funds could not be withdrawn)  
• Subscription expired ⏳ (your subscription has ended)

When your account is blocked, you won’t have access to its features or mailboxes.

However, if your **subscription payment could not be processed**, your account will still be blocked, but the warm-up process for mailboxes will remain **active** for an additional **2 days**.

---

**How to Unlock Your Account**  
To regain access, you can:

• Pay for the previous subscription 💰  
• Purchase a new subscription 🛒  
• If the issue is different, please [reach out to support — we’re here to help!](https://www.warmy.io/contact) 🖥️

#### [Need help? **Schedule a call with us**](https://www.warmy.io/book-a-support-call)

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