![Group 1261151152.png]](https://support.warmy.io/hs-fs/hubfs/Group%201261151152.png?width=50&height=50&name=Group%201261151152.png)
🎧 Prefer to listen? Hit play to hear this article read aloud
Why Your Account Access Is Limited (and How to Fix It)
You may find your account access restricted with such a message
Your account may be blocked if:
• Payment failed 💳 (funds could not be withdrawn)
• Subscription expired ⏳ (your subscription has ended)
When your account is blocked, you won’t have access to its features or mailboxes.
However, if your subscription payment could not be processed, your account will still be blocked, but the warm-up process for mailboxes will remain active for an additional 2 days.
How to Unlock Your Account
To regain access, you can:
• Pay for the previous subscription 💰
• Purchase a new subscription 🛒
• If the issue is different, please reach out to support — we’re here to help! 🖥️