Do you provide service support?

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Do you provide service support?

Yes. We offer support via live chat, email, WhatsApp, and video calls for all customers 24/7, including weekends and holidays.

If your plan includes a dedicated Customer Success Manager, you can contact your manager directly with any questions or issues related to your service. In most cases, your Customer Success Manager will share their direct email address with you when you subscribe to a plan that includes dedicated support. In other cases, you may contact our Support Team any day of the week.

Meet Adeline — Your AI Support Assistant

Before reaching a live agent, we recommend starting with Adeline — our own AI-powered assistant built specifically for Warmy. Adeline doesn't just answer general questions; she has direct access to your account data and can provide:

Deliverability reports and metrics
DNS test results
Inbox placement insights
Account-specific recommendations and guidance

If Adeline isn't able to fully resolve your question, you can seamlessly escalate to one of our experienced live support agents at any time.

How to Reach Us

You can contact our Support Team through any of the following channels — all monitored 24/7:

Live chat — Start with Adeline for instant answers, or request a live agent for more complex issues.
Email — Write to us at hi@warmy.io. Best for sharing detailed information, screenshots, or technical context about your deliverability setup.
WhatsApp — Reach us via WhatsApp for quick and convenient communication, any time of day.
Scheduled call — Ideal for walkthroughs, strategy discussions, or complex technical issues.

Please note: scheduled technical support calls are available exclusively for customers on an active paid plan and are unlimited.

Not Yet a Customer?

If you haven't purchased a plan yet, we recommend:

Starting with our free trial to explore the platform
Reviewing our knowledge base articles to understand how Warmy works
Choosing the plan that best fits your needs

Once you're on a paid plan, there are no restrictions — you can reach out anytime and as often as you need.

Do you provide service support?