Do you provide service support?

Yes. We offer support via live chat, email, and video calls for all customers. If your plan includes a dedicated Customer Success Manager, you can contact your manager directly with any questions or issues related to your service. In most cases, your Customer Success Manager will share their direct email address with you when you subscribe to a plan that includes dedicated support.

In other cases, you may contact our Support Team from Monday to Friday. 

Please note that our live agent support is limited during weekends and holidays.

You can reach our Support Team in three ways:

1.  Live chat – Open the chat window at the bottom-right corner of the page and send us a message. This is ideal for quick questions or real-time guidance.

2.  Email – Write to us at hi@warmy.io. Email is best when you want to share more detailed information, screenshots, or technical context about your deliverability setup.

3.  Scheduled call – If you prefer a call, book a time in advance here: https://www.warmy.io/book-a-support-call . This option is helpful for walkthroughs, strategy discussions, or more complex issues.

Because our core expertise is email deliverability and sender reputation improvement and recovery, we are unable to provide, or may only be able to provide, limited support for issues related to third-party services used alongside Warmy.
Please note that inquiries related to DNS, hosting, marketing platforms, or AI automation that are not directly connected to setting up or using the Warmy service fall outside our standard support scope. In such cases, we recommend reaching out to the relevant service provider for assistance with their platform, or consulting the specialist who supports the specific service or tool you are experiencing issues with.